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FAQ

FAQ

What books does SIAM publish and how can I obtain information about them?
SIAM publishes many titles on applied and computational mathematics and scientific computing in a variety of book series. See the catalog for ordering information. Specific information about publishing your book with SIAM is available on the books home page.

How long will it take me to receive my book order?
Delivery time is 10-15 business days for domestic orders and 3 to 6 weeks for foreign orders, under normal circumstances. All orders to locations outside of the United States are shipped air mail to the country of destination where the order will be handled by the local postal system.

Can I search for a book on a SIAM web page or verify cost and availability?
SIAM's complete catalog is available online. You can search by author, title, key word, or ISBN.

How can I verify that the book that I ordered was processed and verify the shipping date?
At the current time, this information is not available on the SIAM web site. Please contact customer service directly at siambooks@siam.org.

Can I receive a discount on books that I purchase?
Individual SIAM members receive 30% discount. Academic or corporate members receive 30% discount. Bookstores and agents receive 10% discount. If your organization has special agent status with SIAM the discount is 30%. For orders of 6-14 copies of the same title, the discount is 10% off list price. For orders of 15 or more copies of the same title, the discount is 20% off list price. No other discounts apply.

Must I pay for my book order before I receive the books?
Individual purchasers must send a check or call with credit card information before we can ship your order. You can also use our secure on-line shopping cart. Bookstores and agents may fax (215-386-7999) a purchase order request but all phone orders must include credit card information.

What are your book return guidelines?
All book returns must be pre-authorized by the SIAM Book Specialist; fax requests to 215-386-7999 or email siambooks@siam.org. All books must be in sellable condition and must be returned within 90 days of invoice date. SIAM does not charge a re-stocking fee. 

Damages/Defects – Any book received damaged must be reported to SIAM within 14 days upon receipt. Upon notification, we will discuss further options.

Shipping/Billing Errors – If you received a book that you did not order or if you were billed incorrectly, please contact SIAM to discuss further options.

Book Return Policy and Instructions
Books in new, resale condition will be accepted up to 90 days from the date of invoice or order.

Bookstores & Wholesalers - Authorization is required for all returns prior to returning the book. Written requests for returns must be received within 90 days from the invoice date. Requests for authorization should be faxed to (215) 386-7999, emailed to siambooks@siam.org, or mailed to SIAM Customer Service, 3600 Market Street, 6th Floor, Philadelphia, PA 19104-2688, USA. SIAM will send you a return authorization to include with your book return.

Individuals – SIAM authorization to return books is not required. New books can be returned to SIAM up to 25 days from the invoice date. A copy of the packing slip must be included with your return package along with a brief explanation. All returns should be mailed to SIAM Customer Service, 3600 Market Street, 6th Floor, Philadelphia, PA 19104-2688, USA.

What is a standing book order?
A SIAM standing order means that you automatically receive a copy of every publication within the series as soon as it becomes available. Simply provide SIAM with a purchase order number and we will process your order.

How can I obtain an examination or desk copy of a book?
Please use our online request form at www.siam.org/catalog/adopt.php.

 

 

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Society for Industrial and Applied Mathematics 3600 Market St., 6th Fl. Philadelphia, PA 19104-2688 USA +1-215-382-9800 FAX: +1-215-386-7999 www.siam.org email: siambooks@siam.org