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Ordering

Ordering

How to Order

By Credit Card
You may also order SIAM books via phone or fax. Please provide the following order information:

  • SIAM Order Code(s) and/or Title, Authors, and ISBN
  • When ordering, please identify the type of credit card and give the account number and expiration date.
  • Phone: 215-382-9800 or Toll-Free: 1-800-447-SIAM (U.S. only)
    If you would like to speak to a Customer Service Representative, please call Monday through Friday between 8:30 a.m. and 4:45 p.m. EST.
  • Fax: 215-386-7999

By Check
Send all cash orders and remittance to:
SIAM
3600 Market Street, 6th Floor
Philadelphia, PA 19104-2688

By Purchase Order
All "bill-to" orders must be accompanied by a purchase order that may be mailed or faxed to us.

Terms
Net is due upon receipt of invoice.

Returns
Authorization is required for all returns. Books in good and resaleable condition will be accepted up to 90 days from the date of invoice. See below for more information.

Sales Tax
Pennsylvania residents, excluding non-profit institutions and bookstores, are required to add 6% sales tax. Tax is calculated on the total amout (shipping and handling included).

Back Orders
Customers are notified of the unavailabilty of stock and are given the option of a refund or of SIAM holding the order until it can be fulfilled. Customers will be advised of the anticipated ship date of the book(s) in question.

Discounts

  • Standing Orders: All standing orders receive a 20% discount.
  • Book Stores: All bookstores receive a 10% discount.
  • Quantity Orders: All orders of 6-14 copies of the same title receive a 10% discount. All orders of 15 or more copies of the same title receive a 20% discount.
  • SIAM Members: All individual, academic, and corporate/institutional members of SIAM are entitled to a 30% discount.
  • Contact SIAM Customer Service (in writing) for discounts on larger orders.
  • Prices are subject to change without notice.

Returns

Damages/Defects – Any book received damaged must be reported to SIAM within 14 days upon receipt. Upon notification, we will discuss further options.

Shipping/Billing Errors – If you received a book that you did not order or if you were billed incorrectly, please contact SIAM to discuss further options.

Book Return Policy and Instructions
Books in new, resale condition will be accepted up to 90 days from the date of invoice or order.

Bookstores & Wholesalers - Authorization is required for all returns prior to returning the book. Written requests for returns must be received within 90 days from the invoice date. Requests for authorization should be faxed to (215) 386-7999, emailed to siambooks@siam.org, or mailed to SIAM Customer Service, 3600 Market Street, 6th Floor, Philadelphia, PA 19104-2688, USA. SIAM will send you a return authorization to include with your book return.

Individuals – SIAM authorization to return books is not required. New books can be returned to SIAM up to 25 days from the invoice date. A copy of the packing slip must be included with your return package along with a brief explanation. All returns should be mailed to SIAM Customer Service, 3600 Market Street, 6th Floor, Philadelphia, PA 19104-2688, USA.

Shipping Details

Delivery to US
Standard Delivery: Usually ships within 3 business days from the date your order is received. Delivery may take an additional 3 to 6 business days.

Next Day Delivery: Usually ships within 1 business day from the date your order is received. Delivery will take 1 additional business day. Orders shipped to Canada will take up to 2 business days.

2/3 Day Delivery: Usually ships within 1 business day from the day your order is received. Delivery will take additional 2 or 3 business days. This option is not available for orders shipped to Canada.

Delivery to Canada
Standard Delivery: Usually ships within 3 business days from the date your order is received. Delivery may take an additional 7 to 10 business days.

Express Delivery: Usually ships within 1 business day from the date your order is received. Delivery will take an additional 2 to 3 business days.

Delivery Outside the US and Canada


If you reside outside of North America,
we have other ordering options. The shipping fees are lower and you will receive your order more quickly.

Standard Delivery: Books ship within 3 business days from the date your order is received. Delivery takes about 3 to 6 weeks. Your order is sent via air mail to your country and then it is handled by your local Post Office.

Express Delivery: Books ship within 1 business day from the date your order is received. Delivery takes about 3 to 6 business days.

SIAM is not responsible for duties, taxes, or delays due to Customs inspections. Please contact your local Customs office for further information.

When a customer requests that a book shipment be charged to the customer’s shipping account, (the customer is paying for the shipping costs), the customer takes full responsibility for the books when they leave SIAM’s premises (FOB shipping point). The customer takes possession of the package(s) once it is picked up by the carrier. Any books damaged or lost in transit are the customer’s responsibility; the customer will need to place a claim with the shipper for reimbursement of loss. SIAM will provide a copy of the book invoice for claim purposes. The invoice for the damaged or lost books will remain due and payable to SIAM (since the payment of the claim by the shipper will be retained by the customer). While SIAM cannot replace the books free of charge, we will provide upon request, a replacement order of the books along with the invoice for shipment.

 

USA

Total of Order

 

Standard

2nd/3rd
Day Air

Next Day

up to $49.99

 

$5.99

$8.99

$10.98

$50.00 - $99.99

 

$6.99

$10.99

$13.98

$100.00 - $149.99

 

$7.99

$12.99

$16.98

$150.00 - $199.99

 

$8.99

$14.99

$19.98

$200.00 - $249.99

 

$9.99

$16.99

$22.98

$250.00 - $299.99

 

$10.99

$18.99

$25.98

$300.00 - $399.99

 

$13.99

$31.99

$30.98

$400.00 and over

 

$17.99

$37.99

$36.98

 

Canada & Mexico

Total of Order

 

Standard

Express
2-3 Days

up to $49.99

 

$5.99

$10.98

$50.00 - $99.99

 

$6.99

$13.98

$100.00 - $149.99

 

$7.99

$16.98

$150.00 - $199.99

 

$8.99

$19.98

$200.00 - $249.99

 

$9.99

$22.98

$250.00 - $299.99

 

$10.99

$25.98

$300.00 - $399.99

 

$13.99

$30.98

$400.00 and over

 

$17.99

$36.98

 

Outside USA, Canada & Mexico

Total of Order

 

Standard

Express
3-6 Days

up to $49.99

 

$15.99

$25.98

$50.00 - $99.99

 

$22.99

$32.98

$100.00 - $149.99

 

$29.99

$39.98

$150.00 - $199.99

 

$36.99

$46.98

$200.00 - $249.99

 

$43.99

$53.98

$250.00 - $299.99

 

$50.99

$60.98

$300.00 - $399.99

 

$76.99

$86.98

$400.00 and over

 

$90.99

$100.98

 

 

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Society for Industrial and Applied Mathematics 3600 Market St., 6th Fl. Philadelphia, PA 19104-2688 USA +1-215-382-9800 FAX: +1-215-386-7999 www.siam.org email: siambooks@siam.org